FAQ

Available Images

Q: How can I see all of the images available for personalization?

A: Simply click on the IMAGE GALLERY at the top of the page. Then select a product to see what images are available.

Q: I've selected the calendar I want, but how do I choose the set of 12 images?

A: Step 2 is where you select the image set. Remember if you are buying multiple calendars, but using different image sets you will need to return to the product page and start a new calendar for each image set.

Available Products

Calendars

Q: What size calendars to you offer?

A: We have a wall and a desk calendar. The wall is a traditional hanging calendar that is 11" X 17" priced at $19.99 plus shipping and handling. The desk size is 5"W X 7.5"H and priced at $14.99 plus shipping and handling.

Q: If there are just 2 calendar sizes, why do I have 4 choices for calendar products?

A: Here's the reason: there are two sizes, but two personalization options for each size. You can choose to use first and last name or first name only. Once you choose, that's the format that will be used for each month of your calendar.

Q: Am I required to choose special dates?

A: Not at all. You can simply use the traditional dates on the calendar template or remove them.

Q: I'd like to use the same special dates I've used in the past. How do I access them?

A: Once you log in to your account, you'll be able to access your previously used special dates. If you experience any trouble, simply click the link below. Enter the email for your account and we will duplicate your order with the same recipients and dates as last year. You will be notified via email once this process is complete. Once completed, you'll be able to log–in and edit your order in any way you like. Want to use last years dates?

Notecards, Holiday Cards & Invitations

Q: How big are the notecards and invitations?

A: They are both 5" X 7" and printed on a heavy card stock with a UV coat.

Q: How much do the notecards cost?

A: They start at $29.99 for a set of 20. We offer discounts for multiple sets. Buy two sets and each will cost only $27.99. 3 sets are $25.99 each. 4 sets-$23.99 each, and 5 or more sets will cost only $21.99 for each set of 20.

Q: How much do the invitations cost?

A: The pricing is the same as the notecards per set. Each set has 20 invitations. They are double-sided. The personalized image is on the front, and the party details are on the back. It is also important to note that you can mix and match the invitations and notecards as sets. For example: order 2 sets of invitations and one set of notecards, and pay only $25.99 per set. Your discount will be reflected at checkout.

Q: What's the difference between the holiday cards and the notecards?

A: The only difference is the images. You'll find seasonal imagery on the holiday cards product page, but they are still 5"X7", blank on the inside, scored and folded, and come in a boxed set of 20.

Notebooks & Folders

Q: How are the notebooks and folders sold?

A: They are sold individually, but both products have the same available images to that you can create a matched set. The folders are personalized on both the front and the back. The notebooks are personalized on the cover only.

Q: Are they a standard size?

A: The folders are 9" X 12" with two inside pockets and are $5.95 each. The notebooks are 8.5" X 11" with a double-wire binding, 50 wide-ruled sheets and cost $10.95 each.

Q: Can the notebook sheets be easily removed?

A: Yes. Each page is perforated.

Billing and Shipping

Q: How much will shipping be for my order?

A: Shipping for your order is based on the weight of items being shipped, referenced against FedEx rates based on the type of shipping service selected (Ground, 2nd Day, or Next Day).

Q: How will my order ship?

A: All orders will ship via FedEx only. You’ll have your choice of ground, 2nd day, or next day service during the checkout process. There are no other shipping options available.

Q: How long will it take to produce my order?

A: Our current production time is approximately 2-3 days for completion, before delivery. Our image personalization technology process is completely unique and cannot be rushed. That’s because each order is treated as a one-of-a-kind original; using artists, craftsmanship and the most advanced computer processing and print technology available. Each name is unique, therefore, each order is unique. We do everything possible to quality control each order so we can deliver a fine quality printed product made especially for you.

Q: Will I need to be home to receive my order?

A: No. All orders are sent without a signature requirement from FedEx.

Q: Will I receive a tracking number for my shipment?

A: Yes. Once your orders ship we will send you an e-mail with a FedEx tracking number.

Q: I'd rather send my orders through the US Postal Service, is that an option?

A: No. In order to ensure delivery the only option for shipping is FedEx.

Q: How do I pay for my order?

A: Your order will be processed through our secure credit card transaction system. You can use either: Visa, Master Card, American Express, or Discover cards on this system.

Q: Is your site secure?

A: Yes, the site employs SSL encryption during the checkout phase of the order process.

Q: My credit card statement showed a charge to someone called Tukaiz LLC, who is this?

A: Tukaiz is WGN Radio's and Tribune Company's partner in the production and shipping of the WGN Personalized Products, and all orders are processed by their bank.

Q: My order arrived damaged, what can I do?

A: If your order arrived damaged, please contact FedEx Customer Service at 800-463-3339. Make sure you have your tracking # and request a package claim.

Q: My order has a mistake, what can I do?

A: If the error is a result of our mistake, please contact customer service by clicking the Customer Service link in the main menu.

Q: I just submitted a question to your customer service team or left a voice message, when can I expect a response?

A: We will respond to your question within 24 hours during our normal hours of operation. Our customer service hours of operation are Monday through Friday 8am - 5pm CST.

Personalization

Q: What can I personalize on my product?

A: You can personalize the name that will appear in the image on the front of the product.

Q: The name I have entered looks too small/large can anything be done?

A: The technology used to create the personalized images automatically resized the names to best fit the available area. Because of this, names that are exceptionally long will appear smaller and names that are exceptionally short will appear larger. This is an automated process and thus cannot be adjusted during the customization process.

Q: Why aren't my names showing up correctly in the preview?

A: Please be sure the names you enter for your orders are free from special characters such as: "&", "$", "#", "<", ">", "[[", "]]", "\#", and "@," for example. They will cause errors in the production of your order. Please limit the names to letters and numbers.

Q: Why is the "Add to Cart" button for my item grayed out?

A: If your item does not have all the information necessary to print it cannot be added to the cart. In order to be ready to print, you must at least enter a name that will appear in the image.

Q: Why can't I enter a last name into some of the images?

A: Several of the images available for order are only capable of displaying a first name. This is primarily due to the space available for personalization in the set taking into consideration the desire to make the image look as realistic as possible.

Q: Why can't I enter a last name into some of the images?

A: Some of the images were designed for first name only. That applies to both notecards and invitations. One new feature for 2010 calendars is you get to choose from a set of images that are "first and last name" or a set that's "first name only." You can even build one calendar one way and choose differently for additional calendar orders.

Q: I want my personalization to say "The Smiths"

A: If that's the case, make sure you choose the "first name only" calendar. Then be certain to include a space between "The" and "Smiths" in the name field.